Wholesale policy
A practical framework for trade orders. The quotation and invoice supplied for each order remain the final record of freight, timing and agreed terms.
Delivery
In-stock products normally dispatch within five business days after the order and payment terms are confirmed.
Handmade production typically requires six to ten weeks. The confirmed timeline depends on quantity, technique and artisan capacity.
Shipping method, freight charge, duty treatment and delivery destination are confirmed in the quotation before the order proceeds.
After delivery
Wholesale orders follow trade terms rather than consumer checkout returns.
Keep and photograph the outer packaging, shipping label and affected product, then send the order reference and affected quantity. A carrier deadline stated in the quotation may require earlier notice.
Report a delivery issue →Send the order reference, SKU, quantity and clear photographs before returning anything. We will confirm the appropriate replacement, credit or other remedy in writing.
Contact wholesale support →Do not send wholesale goods back without written authorisation. Made-to-order or customised work is normally final sale unless damaged, defective or incorrectly supplied.
Read wholesale FAQ →These website terms are a general wholesale guide. Order-specific terms shown on an accepted quotation or invoice take precedence.